Shipping

We currently ship to all Australian addresses including metro and regional areas. All orders include tracking and are carefully packaged to ensure your items arrive safely.

Orders are processed within 2 business days after payment confirmation.

You'll receive an email notification with tracking information once your order has been dispatched from our warehouse.

Please note: During peak periods (sales, holidays, promotional events), processing may take an additional 1-3 business days.

Estimated delivery times after dispatch:

Major Cities (Sydney, Melbourne, Brisbane, Perth, Adelaide):
Standard Shipping: 7-13 business days

Regional Areas:
Standard Shipping: 10-18 business days

Remote Areas (NT, Far North QLD, WA regional):
Standard Shipping: 12-20 business days

Please note: These are estimated timeframes. Actual delivery may vary due to Australia Post processing times, public holidays, or unforeseen delays.

Standard Shipping: $9.95 AUD (flat rate Australia-wide)

FREE Standard Shipping: On all orders over $49 AUD

Shipping costs are calculated automatically at checkout based on your delivery address and selected shipping method.

All orders include tracking via Australia Post or our courier partners.

Once your order is dispatched, you'll receive:

• Shipping confirmation email with tracking number
• Direct link to track your package
• Estimated delivery date

Important: Tracking information may take 2-5 business days to show movement after dispatch. If your tracking hasn't updated after 7 business days, please contact us.

Lost or Delayed Packages: If your tracking shows no movement for 15+ business days, please contact us and we'll investigate with the carrier.

Damaged Items: If your package arrives damaged, please contact us within 48 hours with photos for a replacement or refund.

Incorrect Address: Please ensure your shipping address is correct before checkout. We cannot be responsible for packages sent to incorrect addresses provided by customers. Address changes after dispatch may incur additional fees.

Failed Delivery Attempts: If Australia Post cannot deliver your package, it will be held at your local post office for collection. You'll receive a card with collection details.

Undeliverable Returns: Packages returned to us as undeliverable will require reshipment fees to be paid before we can send them out again.

For shipping enquiries or order updates, please contact us:

Email: support@fluffypuffy.com.au

Response Time: Within 24-48 hours (business days)

Please include your order number in all correspondence for faster assistance.