Conditions of Use

By accessing, browsing, or using this website in any manner, you unconditionally and irrevocably accept and agree to be legally bound by these Conditions of Use, our Privacy Policy, and all applicable Australian and international laws and regulations. Your continued use of the website constitutes ongoing acceptance of any modifications to these terms. We reserve the absolute and unrestricted right to modify, amend, or replace these terms at any time without prior notice or liability. It is your sole responsibility to review these terms regularly. Continued use after modifications constitutes acceptance of the revised terms.

This website is exclusively for lawful, personal, and non-commercial use only. You are expressly and strictly prohibited from:

• Modifying, copying, distributing, transmitting, displaying, performing, reproducing, publishing, licensing, creating derivative works from, transferring, selling, or exploiting any content, information, software, products, or services obtained from this website without our express prior written consent
• Using any automated systems, tools, or processes including but not limited to robots, spiders, scrapers, data mining tools, or any similar data gathering or extraction methods to access, monitor, or copy any portion of the website
• Attempting to gain or gaining unauthorized access to any portion of the website, other user accounts, computer systems, networks, or any connected systems through hacking, password mining, or any other means
• Interfering with, disrupting, or imposing an unreasonable burden on the website, servers, networks, or any connected infrastructure
• Impersonating any person or entity, falsely stating or misrepresenting your identity or affiliation with any person or entity
• Using the website for any illegal, unlawful, harmful, threatening, abusive, harassing, defamatory, fraudulent, or otherwise objectionable purpose
• Transmitting any viruses, malware, or any code of a destructive nature
• Collecting or harvesting any personally identifiable information from the website
• Circumventing, disabling, or interfering with security-related features or features that prevent or restrict use or copying of any content

Violation of any of these prohibitions will result in immediate and permanent termination of your access rights and may result in civil and criminal prosecution to the fullest extent of the law.

While we make commercially reasonable efforts to ensure accuracy, we expressly disclaim all warranties and make no representations that product descriptions, specifications, images, pricing, availability, or any other content on this website is accurate, complete, reliable, current, or error-free. Product images are for illustrative purposes only and may not reflect the exact appearance of the product. We reserve the absolute right to correct any errors, inaccuracies, or omissions and to change, update, or remove information at any time without prior notice or liability. All prices are in Australian Dollars and include GST unless expressly stated otherwise. Prices, specifications, and availability are subject to change without notice. We reserve the right to limit quantities and discontinue products at our sole discretion.

All orders are subject to our acceptance and product availability. We reserve the absolute and unrestricted right to refuse, cancel, or terminate any order at any time for any reason or no reason, including but not limited to product unavailability, errors in pricing or product information, suspected fraudulent or unauthorized transactions, credit or payment issues, or any other reason at our sole discretion. Full payment must be received, cleared, and verified before order acceptance and processing. By placing an order, you represent and warrant that you are legally capable of entering into binding contracts, that you are at least 18 years of age, and that all information you provide is true, accurate, current, and complete. You agree to maintain and promptly update your account information. We may require additional verification or documentation before accepting any order.

Delivery timeframes are estimates only and are not guaranteed. We expressly disclaim all liability for any delays, failures, or damages caused by shipping carriers, customs clearance, postal services, natural disasters, acts of God, pandemics, government actions, or any circumstances beyond our reasonable control. Risk of loss and title for all items purchased pass to you upon delivery to the carrier. You are solely responsible for providing accurate, complete, and current delivery information. We are not responsible or liable for failed, delayed, or misdirected deliveries due to incorrect, incomplete, or outdated addresses or information provided by you. Any claims for non-delivery must be made within 30 days of the order date.

Returns and exchanges are accepted strictly and exclusively in accordance with our Returns Policy, which forms part of these Conditions of Use. Items must be returned in their original, unused, unworn, unwashed, and fully resalable condition with all original tags, labels, packaging, and accessories intact and undamaged within the timeframe specified in our Returns Policy. Refunds will be processed to the original payment method only after thorough inspection, verification, and approval at our sole discretion. We reserve the absolute right to refuse, reject, or deny any return or exchange that does not strictly meet our policy requirements or that shows any signs of use, wear, damage, or alteration. Return shipping costs are the sole responsibility of the customer unless the item is demonstrably faulty, defective, or incorrectly supplied by us. Refunds may take up to 14 business days to process after receipt and approval. Certain items may be non-returnable as specified in our Returns Policy.

All content on this website, including but not limited to text, graphics, logos, button icons, images, audio clips, video clips, digital downloads, data compilations, software, designs, and the compilation thereof, is the exclusive property of Fluffy Puffy, its affiliates, or its content suppliers and is protected by Australian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You acknowledge and agree that you have no rights, title, or interest in any such content. You may not reproduce, duplicate, copy, sell, resell, visit, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, transmit, or exploit any content or portion of the website for any commercial or non-commercial purpose without our express prior written permission. Unauthorized use, reproduction, or distribution of any content may violate copyright, trademark, and other laws and will result in immediate termination of your access and may result in severe civil and criminal penalties.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, OR RELIABILITY. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, INFORMATION, OR MATERIALS ON THE WEBSITE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. YOUR USE OF THE WEBSITE IS ENTIRELY AT YOUR OWN RISK.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FLUFFY PUFFY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES ARISING FROM OR RELATING TO YOUR USE OF OR INABILITY TO USE THE WEBSITE OR ANY PRODUCTS OR SERVICES PURCHASED, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATING TO YOUR USE OF THE WEBSITE OR ANY PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM, OR ONE HUNDRED AUSTRALIAN DOLLARS, WHICHEVER IS LESS. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS FLUFFY PUFFY AND ITS AFFILIATES FROM ANY CLAIMS, DAMAGES, LOSSES, LIABILITIES, AND EXPENSES ARISING FROM YOUR USE OF THE WEBSITE OR VIOLATION OF THESE TERMS.

These Conditions of Use and any disputes arising from or relating to your use of this website or any products or services purchased shall be governed by and construed in accordance with the laws of the State of Queensland, Australia, without regard to its conflict of law provisions. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Queensland, Australia, and waive any objection to proceedings in such courts on the grounds of venue or on the grounds that proceedings have been brought in an inconvenient forum. Any legal action or proceeding must be commenced within one year after the claim or cause of action arises, or such claim or cause of action is permanently barred.