FAQ

Frequently Asked Questions

Find answers to common questions about our products

What is your shipping policy?

We offer free shipping on all orders over $49 within Australia. Standard shipping takes 7-13 business days.

What is your return policy?

We accept returns within 21 days of purchase. Items must be unused and in original packaging.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to track your package.

Do you ship internationally?

We currently only ship within Australia. International shipping is not available at this time.

How can I contact customer support?

You can reach our customer support team via email at support@fluffypuffy.com.au or through our contact form.